Cancellation & Refund Policy

Last Updated: August 2026

Because our products include living animals, developing embryos, limited hatch availability, and products reserved from specific breeding groups, our cancellation policy differs from that of a traditional retail store.

Customer Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation eligibility depends on the type of order and how far fulfillment has progressed.

Orders that have already shipped cannot be canceled.

Live Poultry Reservations

Once birds or hatch capacity have been specifically reserved for a customer, cancellation may affect our ability to place those birds with another customer.

Any nonrefundable deposit or reservation fee will be clearly disclosed before purchase.

Hatching Egg Orders

Hatching-egg orders may not be cancelable once eggs have been specifically collected, selected, packed, or shipped for the order.

Hatch-Date Changes

Estimated hatch dates may change.

A reasonable hatch-date adjustment caused by fertility, hatch results, flock conditions, weather, or animal-welfare concerns does not automatically constitute cancellation of the order.

If Atlas Palm Hatchery cannot reasonably fulfill an order, we will contact the customer with available options.

Refunds

Approved refunds will generally be returned through the original payment method when possible.

Processing times after a refund is issued are controlled by the customer's financial institution or payment provider.

Live Animals

Except for an applicable live-arrival claim or another issue for which Atlas Palm Hatchery accepts responsibility, live poultry are not returnable after they leave our care.

Returning birds to our flock creates significant biosecurity risks.

Hatching Results

Failure of hatching eggs to hatch does not qualify for a refund solely on the basis of hatch rate.

Please review our Hatching Egg Policy.

Change of Mind

A customer's change of mind, inability to keep roosters, landlord restrictions, HOA rules, zoning restrictions, or other circumstances unrelated to Atlas Palm Hatchery do not automatically qualify an order for a refund.

Customers are responsible for determining whether they can legally and appropriately keep the poultry they purchase before ordering.

Atlas Palm Hatchery Cancellations

If we must cancel an order or an item because we cannot fulfill it, the customer will be offered an appropriate resolution, which may include a refund of the affected purchase amount, transfer to another available hatch date, store credit, or an approved substitution.

We will never substitute a breed or variety without the customer's approval.