Pickup Policy

Last Updated: August 2026

Local pickup may be available in the Palm Bay, Florida area for eligible orders.

Appointment Required

All pickups are by scheduled appointment unless otherwise stated.

Please do not arrive without a confirmed pickup time.

Pickup Location

Exact pickup instructions will be provided to confirmed customers when appropriate.

For the safety and privacy of our family and for flock biosecurity, our poultry areas are not open to the public unless we specifically arrange otherwise.

Arrival

Customers should arrive within their scheduled pickup window.

If you expect to be late, please contact us as soon as possible.

Missed Pickups

Live poultry cannot simply be boxed and held indefinitely.

Customers who miss their scheduled pickup without contacting us may need to reschedule, and additional boarding/holding charges may apply when birds must be maintained beyond the agreed pickup period.

Repeated failure to collect an order may be treated as abandonment and handled under our Cancellation & Refund Policy.

Inspecting Your Order

Please inspect your poultry or hatching eggs before leaving.

By accepting the order and departing with it, you acknowledge that you received the correct order and that live poultry appeared healthy at transfer unless an issue was documented with us at pickup.

Transport

Customers are responsible for bringing or using an appropriate transport container when requested and for maintaining safe temperatures, ventilation, and conditions during transportation.

Never leave poultry unattended in a hot vehicle.

Biosecurity

Please do not bring poultry or other birds onto our property or designated pickup area unless specifically authorized.

Access to breeding pens, brooders, incubators, and flock areas may be restricted.

These precautions protect both your birds and ours.